This agreement sets out:

• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

In this agreement:

• ‘We’, ‘us’ or ‘our’ means Chain Reaction (CR); and
• ‘You’ or ‘your’ means the person using our website to buy goods from us.

Chain Reaction, Chain Reaction Cycles, CR and CRC are trading names of Wiggle Ltd registered in the United Kingdom at 1000 Lakeside, Suite 310, Third Floor, N E Wing, Portsmouth, Hampshire, PO6 3EN, United Kingdom / Company No: 02667809 / VAT No: 884257194.

When buying anything from our website you agree to be bound by these terms and conditions and any other documents referred to in them.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team via chat or email.

*Important Notice – Australian and New Zealand consumers For purchases made in Australia, see also the Australia Terms where directed.

For purchases made in New Zealand, see also the New Zealand Terms where directed.

Ordering Goods

By placing an order via our website (www.chainreactioncycles.com), you are offering to purchase a product on and subject to these terms and conditions. All orders are subject to availability and confirmation of the order price.

Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting it.

When you place an order at the end of the check-out process, we will send you an acknowledgement e-mail confirming receipt of your order. This email is an order acknowledgement and does not mean that we accept your order. We may reject your order. For example:

• the goods are out of stock or unavailable;
• we cannot authorise or process your payment;
• we reasonably believe that your order contravenes our Fair Purchase Policy (set out below);
• we are not allowed to sell the goods to you; or
• there has been a mistake with the pricing or description of the goods.

A contract between us for the purchase of the goods will be formed when your payment has been approved, and the order has been processed and dispatched. An email will be sent confirming these arrangements and you will not have ownership of the goods until they have been dispatched.

In order to contract with Chain Reaction you must be over 18 years of age.

Delivery

We use trusted logistics providers to deliver our goods. If you want to see your delivery options, please add the product to your basket before you place your order.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are and subject to any delays resulting from postal delays or other occurrences beyond our reasonable control for which we will not be responsible. For further information on delivery times, please add the products to your basket.

Delivery of the goods will occur when we deliver them to the address you provide us with when you make your order. You are responsible for the goods once delivery has taken place.

We may need to deliver your goods in separate shipments. If that is the case, you will receive an email when each shipment has been dispatched.

Deliveries cannot be made to PO Box addresses. We strongly advise against deliveries to hotels or third party couriers. Any orders made, to be sent to a hotel or a third party courier, are entirely at your own risk once delivery has been made by our logistics provider.

If your order has not arrived within the estimated timeframe, we recommend checking your courier tracking, as your parcel may have been left in a safe place or with a neighbour.

If you are unable to locate your order, please contact our Customer Services Team via Chat or email so that we can help. If the parcel is considered lost, a replacement or refund will be issued.

If the original order is later located, you will have the option to pay for and keep the items, or refuse delivery/return them. If you are unable to refuse delivery and you do not wish to keep the order, please notify our Customer Service team as soon as possible, so that we can arrange a free return. If you do not contact us, or return the duplicate orders, we reserve the right to recharge you for the items in question.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will let you know as soon as possible, cancel the order, issue a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the total at checkout.

We can suspend or permanently stop the supply of a product. We do this to deal with technical or supply problems, or make technical changes or update the product to reflect changes in relevant laws and regulatory requirements.

Prices displayed with “£” refer to Great British Pounds. Prices displayed with “€” refer to EUROs. Prices displayed with “¥” refer to Japanese Yen. Prices displayed with “AU$” refer to Australian Dollars. Prices displayed with “CA$” refer to Canadian Dollars. Prices displayed with refer to USA Dollars.

Payment

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the payment account and that there are sufficient funds to cover the cost of the goods.

Your payment will be taken at the point of completing checkout. If a problem in supply should occur, your payment method will be refunded as soon as possible. The refund may take up to 5 working days to show as cleared funds on your account, depending on payment provider.

Taxes and duties

The rate of tax and duties is dependent upon the delivery destination and the items included in your order. The following section has further detail on Value Added Tax (VAT), Goods and Services Tax (GST) and sales tax based on the delivery destination.

UK delivery

The relevant rate of local VAT will be applied based on the products included within your order, the VAT will be displayed in the product price and no further charges relating to VAT will be incurred.

For orders shipped to island territories please ensure you select the full delivery destination country before ordering to ensure the correct taxes are applied. This will apply to Channel Islands.

EU, Switzerland and Norway delivery

The relevant rate of local VAT will be applied based on the products included within your order, the VAT will be displayed in the product price and no further charges relating to VAT will be incurred. You will not be required to pay import tax or duty when your order arrives at customs.

For orders shipped to island territories please ensure you select the full delivery destination country before ordering to ensure the correct taxes are applied. This will apply to Canary Islands, The Azores, Madeira, Scilly and Sardinia.

Australia, New Zealand and Singapore delivery

The relevant rate of local GST will be applied based on the products included within your order, the GST will be displayed in the product price and no further charges relating to GST will be incurred. You will NOT be required to pay import tax or duty when your order arrives at customs. This is also the case for items exceeding $1,000 AUD in Australia, $1,000 NZD in New Zealand and $400 SGD in Singapore.

USA delivery

The relevant rate of local tax will be applied based on the products included within your order and the delivery destination address, the sales tax will be excluded from the product price and will be added to the basket during the checkout process.

• If your order value is under USA’s $800 duty threshold, you will not need to pay any import duties
• If you order a bike, frame or wheel, ChainReaction will settle any import duties, and you will not need to pay any fees on delivery
• For all other orders, you WILL need to pay import duties and any additional fees for customs clearance

Canada delivery

All orders are delivered duty paid. Prices will include all taxes and customs duties. You will not be required to pay import tax or duty when your order arrives at customs.

Items shipped to any other destination

Orders shipped to any other destination may be subject to custom and import taxes. This is dependent upon the local laws of the destination country. Any additional costs incurred at the border will be borne by the customer.

Fair Purchase Policy

At Chain Reaction we buy from our suppliers with an agreement to sell to private customers. It is not in our business model to sell items in bulk quantities to other businesses. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, please contact us.

Personal information

Any personal information that you provide to us will be handled in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Use of our website

Your use of our website is governed by our Website Terms of Use.

Returns and Cancellation Rights

For purchases made in Australia, see the Australia Terms.

For purchases made in New Zealand, see the New Zealand Terms.

Order Cancellation

You may be able to cancel depending on the status of your order. To check, sign-in to ‘My Account’ or view the order details from your order confirmation email. If the option to cancel is available, this will be visible as a 'cancel order' button on the Order Overview section. If your order is successfully cancelled, this will show as cancelled in your account and a refund back to your original payment method will be processed in accordance with the Refund policy (found here).

Can’t cancel your order in My Account?

If the option doesn’t appear, unfortunately it’s too late to cancel your order before dispatch. If unwanted items are delivered, .

Cancellation Rights after delivery

Under the Consumer Contract Regulations 2013, you have a statutory entitlement to cancel your contract with us and obtain a full refund if you request one no longer than 14 days after you receive the goods or services. Please note, your right to return products does not apply to goods made to your specification, have been personalised, have been sealed for health protection or hygiene purposes (once these have been unsealed after you receive them), or which because of their nature cannot be returned or are liable to deteriorate or expire rapidly. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement including details of your name, delivery address, details of the order you wish to cancel, and, where available, your phone number and email address.

The order must be returned to Chain Reaction within 14 days of contacting us and return postage must be covered by the purchaser. We recommend you use a tracked and insured delivery method.

If you cancel your contract, we will reimburse all payments received from you, including the costs of delivery for the particular goods being returned (except for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than:

• 14 days after the day we received back from you any goods supplied; or
• (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
• if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction.

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

For more information on how to cancel an order, click here.

Cancellation Rights after delivery

For purchases made in Australia, see our Australia Terms below. For purchases made in New Zealand, see our New Zealand Terms below.

The Consumer Rights Act 2015 states goods must be as described, fit for purpose and of satisfactory quality. Subject to the expected lifespan of your product (i.e. how long it is reasonable to have expected the particular product to last), you are entitled to the following:

• 0-30 days:

This is a summary of some of your key rights. For detailed information from Citizens Advice, click here.

 

Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

Please contact us if you want:

• us to repair the goods;
• us to replace the goods;
• a price reduction; or
• to reject the goods and get a refund.

For more information on how to return an order, click here.

Product Suitability

For purchases made in Australia, see the Australia Terms.

For purchases made in New Zealand, see the New Zealand Terms.

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, we are obliged to provide goods that:

• are of satisfactory quality;
• are fit for purpose;
• match the description, sample or model; and
• are installed properly (only if we agree to install any goods).

We must provide you with goods that comply with your legal rights.

The packaging of the goods may be different from that shown on the website.

You are responsible for ensuring any parts purchased are necessary for the repair or upgrade of an item. We shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any parts. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns and Refunds page for details.

We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. We cannot be held liable for any damage caused by the fitting of a spare part.

Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. We cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.

UK Plugs

All electronic devices delivered by Wiggle come with a UK plug only. Please note that you will need to have an adapter in order to be able to use your electronic device outside of the UK. If an electronic device is not delivered with a UK plug this information will be explicitly stated in the product description.

Dispute Resolution

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

• the goods;
• our service to you; or
• any other matter;

please contact us as soon as possible.

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know.

You can go to court if you wish. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

For purchases made in Australia, see the Australia Terms. For purchases made in New Zealand, see the New Zealand Terms.

Australia Terms

The following terms apply to purchases made in Australia.

Notwithstanding the terms set out above, we accept liability for all legal guarantees and warranties expressed or implied to the transactions under the Competition and Consumer Act 2010, or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory in Australia) the effect of which cannot be excluded.

The Australian Consumer Law provides a number of guarantees for purchased goods which cannot be excluded, restricted or modified. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. If the failure does not amount to a major failure but the goods fail to be of acceptable quality, you are entitled to have the goods repaired or replaced.

This contractual warranty does not apply if any problems, damage or defects arise as a result of:

• the improper, negligent, abusive or inappropriate use of the goods;
• the unauthorised modification of the goods; or
• the failure to comply with the installation, maintenance or use instructions of the goods.

Where we are permitted by law, we will not be liable to you for indirect and consequential loss arising from or connected to the goods.

Please contact us to initiate a replacement, refund or repair of your goods in accordance with our Australia Returns Policy.

The above is not intended to limit or exclude any rights and remedies which may be available to you under the Australian Consumer Law.

If the whole or any part of a provision of these Terms and Conditions is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected.

If you live in Australia, this agreement is governed by the laws of Australia and each party submits to the non-exclusive jurisdiction of the courts of Australia.

Wiggle Ltd has appointed Wiggle Australia Pty Ltd (601479930) of 112 Wellington Parade, East Melbourne, VIC 3002, Australia as the billing agent to collect payment for all purchases for delivery to Australia.

New Zealand Terms

The following terms apply to purchases made in New Zealand.

Notwithstanding the terms set out above, nothing in these terms limit any statutory rights you may have under the Consumer Guarantees Act 1993 (CGA)) provided that if you are in trade (as defined in the CGA) and are using the purchased goods in trade, you agree that the provisions of the CGA do not apply.

The CGA provides a number of statutory guarantees for purchased goods which cannot be excluded. You may be entitled to:

• repair, a replacement or refund if the purchased goods fail to meet the statutory guarantees under the CGA; and
• compensation for reasonably foreseeable loss or damage as a result of such failures.

You agree and acknowledge that the provisions of Part 3 (Sale of Goods) of the Contract and Commercial Law Act 2017 will not apply.

This contractual warranty does not apply if any problems, damage or defects arise as a result of:

• the improper, negligent, abusive or inappropriate use of the goods;
• the unauthorised modification of the goods; or
• the failure to comply with the installation, maintenance or use instructions of the goods.

Where we are permitted by law, we will not be liable to you for indirect and consequential loss arising from or connected to the goods.

Please contact us to initiate a replacement, refund or repair of your goods in accordance with our New Zealand Returns Policy.

The above is not intended to limit or exclude any rights and remedies which may be available to you under the CGA.

If the whole or any part of a provision of these Terms and Conditions is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected.

If you live in New Zealand, this agreement is governed by the laws of New Zealand and each party submits to the non-exclusive jurisdiction of the courts of New Zealand.

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control
• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession

We can transfer our contract with you, so that a different organisation is responsible for supplying your product

We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract.

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply.

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later.

We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later

Website Terms of Use

In these terms:

• ‘We’, ‘us’ or ‘our’ means Chain Reaction (CR); and
• ‘You’ or ‘your’ means the person using our site.

Chain Reaction, Chain Reaction Cycles, CR and CRC are trading names of Wiggle Ltd registered in the United Kingdom at 1000 Lakeside, Suite 310, Third Floor, N E Wing, Portsmouth, Hampshire, PO6 3EN, United Kingdom / Company No: 02667809 / VAT No: 884257194.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy
• Our Cookie Policy, which sets out information about the cookies on our site.
• If you purchase goods from our site, our Terms and Conditions will apply to the sales.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

You must keep your account details safe

If you choose, or you are provided with a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

You are advised to use a unique password for this account, which you have not used elsewhere.

If you know or suspect that anyone other than you knows your password, you must promptly notify us.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of our website for any other purpose whatsoever, in any medium, without our prior written permission.

In accessing Chain Reaction web pages, you agree that you may only download the content for your own individual and non-commercial use.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including reviews. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us.

Our responsibility for loss or damage suffered by you

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

You must not introduce bugs or viruses

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities to identify such acts and actors. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page or individual pages on our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

Which country's laws apply to any disputes?

Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Our trade marks are registered

["WIGGLE"]["CHAIN REACTION CYCLES"] [“CHAIN REACTION”] and ["CRC"] are registered trade marks of Wiggle Limited. You are not permitted to use them without our approval.